Stackhouse Help Center
How can we help?
Find answers about ordering prints, setting up files, choosing materials, art scanning, shipping, reprints, and fulfillment.
Help topics
Browse by product or workflow.
- Ordering This category provides comprehensive guidance on placing, customizing, and managing orders at The Stackhouse. It cove...
- File Prep and Color Management Explore essential tips and guidelines for file preparation and color management to achieve stunning, accurate prints ...
- Products and Services Get detailed insights into The Stackhouse’s product offerings and services, from print options to customization featu...
- Shipping Find everything you need to know about shipping options, rates, delivery times, and tracking your orders with The Sta...
- Account Learn how to manage your Stackhouse account, update your information, track orders, and access your rewards and prefe...
- Dropshipping and Fulfillment Services Dive into our guide on dropshipping and fulfillment services to understand how The Stackhouse handles production, pac...
New order?
Start with the essentials.
Three steps take you from a finished file or scanned original to an archival print ready to ship, sell, frame, or display.
- 1 Set up your file Export at full resolution, keep your color profile, and upload a JPEG, PNG, or TIFF right in the browser.
- 2 Choose the right product Pick a print based on what you want to do with it. You can order loose paper or canvas, a finished piece ready to hang, or prints packaged for sale or gifting. If you want to see your own image on a surface first, start with a Test Print.
- 3 We review, print, and ship A print specialist reviews resolution, color, and alignment, then we produce and ship it with tracking.
Product guides
Popular help topics
Common questions
How long does production take?
Production timing can vary by product, finishing, order volume, and selected rush options. Checkout estimates, order emails, and tracking links are the best places to confirm timing for a specific order.
What file format should I send?
Send a full-resolution TIFF, PNG, or high-quality JPEG with an embedded sRGB or Adobe RGB profile. Keep the file at the final image size whenever possible.
What can I order?
We make giclée fine art prints, photo prints, loose canvas, mini prints, mounted prints, gallery wraps, framed paper prints, floater framed canvas, and prints packaged for sale or gifting.
- Test Print lets you check one of your own images on a paper or rolled canvas surface before placing a larger order.
- Print Box Set includes five individually backed and bagged 8 × 10 prints in one presentation box.
- Blank Certificates of Authenticity come in packs of 25 for you to fill out and sign.
You can also request blank media samples or have original artwork scanned. Browse all products.
Can I order my artwork already framed?
Yes. Choose Framed Prints for artwork printed on paper in a hardwood frame, with an optional white mat. Choose Floater Framed Canvas for stretched canvas with a small gap between the canvas and frame. Both are made from your uploaded image in the sizes and finishes shown on the product pages. For stretched canvas with finished sides, choose a Gallery Wrap.
Can you scan original artwork?
Yes. Stackhouse offers local and mail-in fine art scanning with high-resolution TIFF and JPEG delivery, color matching, file optimization, and reproduction support.
Do you support dropshipping or fulfillment?
Yes. Artists, studios, and partners can review dropshipping and fulfillment help for production, packaging, and shipping directly to customers.
Full index
Browse all categories
- Ordering This category provides comprehensive guidance on placing, customizing, and managing orders at The Stackhouse. It cove... Order Process File Uploading Understanding Print Sizes and Aspect Ratios Understanding Finishing Options Cart and Checkout
- File Prep and Color Management Explore essential tips and guidelines for file preparation and color management to achieve stunning, accurate prints ... Preparing Your Images For Print Supported File Types and Resolutions Color Management Advanced Color Management and ICC Profiles
- Products and Services Get detailed insights into The Stackhouse’s product offerings and services, from print options to customization featu... Overview of Products and Services Choosing the Best Print Material Understanding Giclee Printing Quality Assurance Caring for Your Prints
- Shipping Find everything you need to know about shipping options, rates, delivery times, and tracking your orders with The Sta... Shipping Options and Costs Order Tracking, Delivery Issues, and Address Changes
- Account Learn how to manage your Stackhouse account, update your information, track orders, and access your rewards and prefe... Rewards Program Getting Started Managing Your Account
- Dropshipping and Fulfillment Services Dive into our guide on dropshipping and fulfillment services to understand how The Stackhouse handles production, pac... Dropshipping Basics
Talk to the print team.
Our studio team answers every message personally. If you can't find an answer here, reach out and we'll help.
Contact support
support@thestackhouse.com