At The Stackhouse, we’re dedicated to providing top-quality custom prints for artists, photographers, and creatives. Our rigorous Quality Assurance (QA) process ensures that every print meets the highest standards of clarity, color accuracy, and craftsmanship. From the moment your order enters our workflow to its final packaging, each step is carefully monitored to deliver prints you’ll be proud to display or gift.
Our Quality Assurance Steps
Our QA process involves multiple stages, each designed to maintain exceptional quality and consistency:
File Preparation and Review
We start by reviewing your digital files to ensure they’re print-ready. This includes checking resolution, color profiles, and file format compatibility. If there are any concerns, our team will reach out to help you make the necessary adjustments.
Print Inspection
Every print goes through an initial inspection straight off the printer. Our team checks for any issues in color accuracy, clarity, and sharpness, comparing the output to your original file to ensure fidelity and vibrancy.
Trimming and Finishing
Once inspected, each print is trimmed with precision tools for clean edges. For mounted prints or canvases, additional steps like stretching or mounting are carried out with meticulous attention to detail, ensuring durability and a professional presentation.
Packaging with Care
After final approval, each print is carefully packaged to protect it during transit. From padded envelopes to reinforced boxes, our packaging is designed to prevent damage so your prints arrive in pristine condition.
Final Quality Check
Before sealing each package, we perform a final quality check to verify order details and specifications. Our goal is zero errors, and this last step helps us maintain that standard.
The Stackhouse Promise
We understand that your prints represent your creative work. That’s why every order is backed by the Stackhouse Promise: if your print arrives defective, damaged, or is lost in transit, we’ll reprint it free of charge. If a reprint isn’t the right solution, we’ll work with you on store credit. Shipping fees are not refundable.
Please note: our Promise does not cover personal preference changes, such as selecting a different paper after your order is printed, or color differences caused by uncalibrated monitors or varying lighting conditions. To avoid surprises, we recommend exploring our free media sample set.
Frequently Asked Questions about Quality Assurance
What should I do if there’s an issue with my print?
If you notice any issues when your print arrives, please reach out to us through our Contact Support page. Include your order number and photos of the issue so our team can review and respond quickly.
How can I make sure my digital files are prepared correctly?
Proper file preparation is key to high-quality results. We recommend using high-resolution files (at least 300 DPI) and embedding color profiles like Adobe RGB or sRGB. For step-by-step guidance, see our File Preparation Guide.
What quality issues do you check for during inspection?
During inspection, we check for color accuracy, clarity, sharpness, clean edges, and any visible imperfections. Each print must meet our standards before moving to the next step.
How can I tell if a print is high quality?
A high-quality print will have vibrant, accurate colors, crisp details, and smooth edges. If you’re evaluating at home, look for color consistency, sharpness, and overall finish. For more tips, read What to Look for in a High-Quality Print.
Does the Stackhouse Promise apply to custom or bulk orders?
Yes — our quality standards apply to all orders, regardless of size or customization.
Do you add extra quality checks during the holiday season?
Yes. During peak times like the holidays, we add additional checks to keep quality consistent, even with higher order volumes.
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Need More Help?
If you have questions about our Quality Assurance process or need support with your order, please contact us. Our team is here to help and ensure every print meets our high standards — and yours.
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