Custom Sizes and Non-Standard Dimensions

Short Summary

This article explains what to do when your file does not match a standard print size.

Quick Answer

If the size you need is not listed, check whether the product page offers custom size options or contact support before ordering. Custom dimensions can affect crop, border, final size, shipping, and price.

Before You Begin

• Image size and final paper size are different when borders are added.
• Cropping can occur when the file ratio does not match the selected image size.
• Large or unusual dimensions may affect shipping and packaging.

How It Works

Step 1: Confirm the image size you need

Image size is the printed artwork area after crop. This is not always the same as the final paper size.

Step 2: Decide whether you need a border

Borders are added outside the image and increase the final paper size.

Step 3: Check the product page

Some product pages include custom size options. If the size is listed or can be entered there, follow the product page instructions.

Step 4: Contact support for unusual sizes

If the size is not available, or if the piece needs special handling, contact us before ordering.

Important Notes

• Borderless final size equals image size.
• With a border, final size equals image size plus the border on all sides.
• Different aspect ratios can crop the image.
• The crop preview shows the printed image area.
• Shipping can change when the final size gets larger.

Common Examples

You need an 8x10 image with a 1-inch border

The final paper size is 10x12 because the 1-inch border is added to each side.

Your file is square but you choose 8x10

The image will need to crop unless you choose a square size or add layout space before uploading.

Your artwork needs a size not listed

Contact support before ordering. Include the artwork size, desired image size, border, product type, and quantity.

Frequently Asked Questions

Can you print any custom size?

Not always. Product type, file size, material, equipment, and shipping can all affect what is possible.

Will a custom size cost more?

It can. Pricing depends on product type, final size, material, and handling.

Should I add the border in my file or choose it on the site?

When possible, choose the border option on the product page so the image size and final size are handled correctly.

Related Articles

• Guide to Border Options and Print Sizes
• How to Choose the Right Print Size for Your Images
• How to Use the Crop Tool
• How to Check Your Image Resolution

Need More Help?

submit a Help Center request with your desired image size, final size, border, product type, quantity, and deadline if you have one.