Placing an Order and Confirmation Page

Short Summary

After you place an order, use the confirmation page and email to check what was submitted. Save the order number so we can find the order if you need help.

Quick Answer

Wait for the checkout confirmation page, then look for a confirmation email at the address you entered. Review the order number, prints, quantities, and shipping details. If anything is wrong, contact us as soon as possible.

Before You Place the Order

• Review every print's file, crop, size, material, border, and quantity in your cart.
• Check the shipping address, delivery choice, discount, and final total before submitting checkout.
• For a special request that could change pricing, production, or shipping, contact us before ordering.

After Checkout

Step 1: Look for the confirmation page

After submitting checkout, wait for the confirmation page. Save or copy the order number shown there. If the page does not load, do not submit the order again until you check whether the first attempt went through.

Example confirmation for a pickup order. Save the confirmation number shown at the top.

Step 2: Check your email

Look for the order confirmation at the email address used during checkout. Check spam or promotions if it is not in your inbox. The email can help you confirm the order number and details later.

Step 3: Review the details

Compare the items, quantities, and shipping details with what you intended to order. If you spot an issue, send the order number and exact correction through a Help Center request right away. Changes may be limited once production begins.

If You Do Not See a Confirmation

First check your inbox and spam folder. If you still cannot tell whether the order was placed, contact us with the checkout email address, approximate time, and any error message or screenshot. Avoid submitting the same order a second time until its status is clear. See Troubleshooting Checkout and Order Issues.

Frequently Asked Questions

What if the shipping address is wrong?

Contact us immediately with the order number and the correct address. We will check what can still be changed.

Can I change a print after ordering?

Contact us as soon as possible with the order number, the affected print, and the exact change. See Modifying or Canceling an Order Before Processing.

Related Articles

• How to Place an Order on the Website
• Troubleshooting Checkout and Order Issues
• Modifying or Canceling an Order Before Processing

Need More Help?

Submit a Help Center request with the order number if you have it, the checkout email address, and a short description of the issue. Include a screenshot of any error message.