Managing Your Rewards Account

Short Summary

This article explains how to find and manage your Stackhouse rewards account, point balance, and available rewards.

Quick Answer

Sign in to the Stackhouse account connected to your orders, then open the rewards area on the website to view your point balance, earning history, and available rewards. For current program details, use the Rewards Program page.

Before You Begin

• Use the same email address for your account, orders, and rewards activity.
• If you have more than one email address, points may appear under a different account than expected.
• Rewards options and point values may change, so check the Rewards Program page before planning an order around a reward.

How It Works

Step 1: Sign in to your account

Go to thestackhouse.com and sign in with the email address connected to your rewards activity.

Step 2: Open the rewards area

Use the rewards widget or rewards area on the website to view your balance, earning history, and available rewards.

Step 3: Review your points

Check your current balance and recent earning activity. If something looks missing, compare it against the account email used for the related order.

Step 4: Choose or save a reward

You can redeem available rewards when you are ready, or save points for a later order depending on the current program options.

Step 5: Keep account details current

Keep your email address and account information up to date so rewards, order updates, and account access stay connected.

Important Notes

• Points are connected to account activity and may not transfer between different email addresses.
• Some rewards may have restrictions, expiration rules, or checkout limitations.
• Rewards and discount codes may not always combine with other promotions.
• If you think points are missing, gather the order number, account email, and approximate order date before contacting support.

Frequently Asked Questions

Why do I not see my points?

You may be signed in with a different email address than the one used for the order or rewards activity. Check the account email first.

Can points move from one account to another?

Points are generally connected to the account where they were earned. Contact support if you believe duplicate accounts or email changes caused a problem.

Where can I see current reward values?

Use the Rewards Program page for the current earning and redemption options.

Related Articles

• How to Earn and Redeem Points
• How to Create an Account
• Updating Account Information
• Guide to Coupon Codes

Need More Help?

If you still need assistance, submit a Help Center request with your account email address, order number if applicable, and a description of the rewards issue.