Updating Account Information

Short Summary

This article explains how to update your Stackhouse account information, including profile details and saved addresses.

Quick Answer

Sign in to your Stackhouse account and use the account dashboard to update profile details, saved addresses, and account settings. Updating your account does not automatically change an order that has already been placed.

Before You Begin

• Use the same email address connected to your orders when possible.
• If you need to change the shipping address for an order already placed, contact support as soon as possible.
• Saved address changes usually affect future orders, not orders already in production or fulfillment.

How It Works

Step 1: Sign in to your account

Go to thestackhouse.com and open the account area from the site navigation.

Step 2: Open your account dashboard

Use the account dashboard to review your profile, order history, and saved address information.

Step 3: Update profile details

Edit available profile fields, such as your name or email address, then save your changes.

Step 4: Manage saved addresses

Add, edit, or remove saved shipping addresses for future orders.

Step 5: Contact support for order-specific changes

If an order has already been placed, submit a request before production or fulfillment moves too far along.

Important Notes

• Changing account information does not guarantee that an existing order can be changed.
• Address changes are time-sensitive once an order has entered production or shipping.
• Rewards, order history, and tracking are easiest to manage when the same email address is used consistently.

Frequently Asked Questions

Can I update my account after placing an order?

Yes, but account updates may only apply to future orders. Contact support if the current order needs a shipping, contact, or order-detail change.

Can I change the email address on my account?

If the account dashboard allows the change, update it there. If you are trying to connect an existing order or rewards account, contact support first.

What should I do if I forgot my password?

Use the password reset flow instead of creating a second account.

Related Articles

• How to Reset Your Password
• How to Create an Account
• How to Track Your Order
• How to Submit Address Changes

Need More Help?

If you still need assistance, submit a Help Center request with your account email address, order number if applicable, and the information you need help updating.