Introduction
We understand that every project is unique, and sometimes you may have special requests or instructions for your order. This guide will explain how to submit custom order requests and provide special instructions during the ordering process.
How to Submit a Custom Order Request
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Reach Out to Our Team:
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For custom orders, please contact us directly through our Contact Us page or email us at support@thestackhouse.com.
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Provide a detailed description of your custom request, including the product type, dimensions, specific features, or any unique requirements.
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Include Any Reference Files:
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If your request involves specific artwork or design elements, attach high-resolution files in JPEG, PNG, or TIFF format.
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Ensure files meet our File Preparation Guidelines.
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Await Confirmation:
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Once we receive your request, our team will review it and confirm whether we can fulfill it. We’ll also provide a timeline and cost estimate.
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Adding Special Instructions to Your Order
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During Checkout:
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While placing your order, look for the "Special Instructions" field in the cart.
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Enter specific details such as:
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Preferred border options
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Special handling requirements
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Notes on colors or sizing
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Order Confirmation:
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After submitting your order, review the confirmation email to ensure your instructions are included.
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If changes are needed, contact us immediately.
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Tips for Submitting Custom Requests
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Be Clear and Specific: Include as much detail as possible to avoid miscommunication.
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Provide Examples: Share reference images or designs if applicable.
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Double-Check Your Files: Ensure uploaded files meet our resolution and format requirements.
Need Help?
If you have questions or need assistance with your custom order or special instructions, don’t hesitate to contact our support team:
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Email: support@thestackhouse.com
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Phone: 850-361-8060
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Contact Form: Visit our Contact Us page
We’re here to help make your vision a reality!
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