Modifying or Canceling an Order Before Processing

Short Summary

If you need to change or cancel an order, contact us as soon as possible. We will check its production status and tell you what can still be done.

Quick Answer

Submit a Help Center request with your order number, the exact item affected, and the change you need. Changes are most likely to be possible before production begins. Sending a request does not itself pause production or guarantee a change or cancellation.

Before You Contact Us

• Find the order number on the confirmation page or in the confirmation email.
• Identify the affected print and the exact change, such as file, crop, size, material, quantity, or shipping address.
• If you have a deadline, include it in the request so we can assess the timing.

How It Works

Step 1: Send the request promptly

Use the Help Center request form. Include the order number and a clear description of what you want changed or canceled. For an address correction, include the complete corrected address.

Step 2: We check the order status

We will review whether the order has entered printing, finishing, packing, or shipping. The available options depend on the stage and the requested change.

Step 3: Wait for confirmation

Do not assume the order has been changed or canceled until our team confirms it. If a change affects price or timing, we will explain the available next step.

Example of the status shown after our team completes a cancellation.

Important Notes

• Production can move quickly, so contact us as soon as you notice the issue.
• Once printing, finishing, or shipping has started, some changes may no longer be possible.
• If you have not completed checkout, use the cart to change or remove the item instead. See Modifying Products in Cart.

Frequently Asked Questions

Can I change the shipping address?

Contact us immediately with the order number and complete corrected address. We will check whether the order is still at a stage where an address update is possible.

Can I swap the artwork or print size?

Send the order number, affected item, and exact replacement request as soon as possible. We will check the production status before confirming any change.

Is my order canceled when I submit a request?

No. Wait for our team to confirm whether cancellation is possible and complete.

Related Articles

• Modifying Products in Cart
• Placing an Order and Confirmation Page
• How to Place an Order on the Website

Need More Help?

Submit a Help Center request with your order number and the exact action you need. Include a screenshot if it helps identify the item.