Making changes to your order or canceling it entirely is possible if it hasn’t entered the processing stage. Follow the steps below to make modifications or cancel your order.
Can I Modify or Cancel My Order?
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Modifications: You can update details like the shipping address, product selections, or quantities before your order starts processing.
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Cancellations: Orders can be canceled only before processing begins.
How to Modify Your Order
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Log in to Your Account:
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Visit The Stackhouse login page.
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Enter your credentials to access your order history.
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Navigate to Your Order:
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Under the "My Orders" section, locate the order you wish to modify.
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Request Changes:
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Click "Edit Order" to adjust product details, quantities, or shipping information.
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Save your changes.
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Contact Support (if needed):
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If the "Edit Order" option is unavailable, contact our support team at Support@thestackhouse.com or call 850-361-8060.
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How to Cancel Your Order
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Log in to Your Account:
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Visit The Stackhouse login page.
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Access your order history.
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Locate the Order:
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In the "My Orders" section, find the order you wish to cancel.
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Cancel the Order:
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Click "Cancel Order" and confirm your choice.
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Contact Support (if needed):
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If the "Cancel Order" button isn’t available, reach out to us at Support@thestackhouse.com or 850-361-8060.
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Important Notes
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Timing: Modifications and cancellations can only be made before processing begins.
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Custom Orders: Orders involving custom sizes or special instructions may have stricter guidelines. Contact support immediately for assistance.
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Refunds: For canceled orders, refunds will be processed within 3-5 business days. Payment methods may affect refund times.
Need additional help? Visit our Contact Us page for more ways to reach us.
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