How to Upload Your Files

Short Summary

This article explains how to upload image files while placing an order on The Stackhouse website.

Quick Answer

Upload your image from the product page, choose the print size and options, review the crop preview, and add the item to your cart. JPEG, PNG, and TIFF are the recommended upload formats.

Before You Begin

• Prepare the file before starting the order. See How to Prepare Your Image Files for Printing.
• Use one image file per product or line item.
• Very large files may take longer to upload and files over 1 GB may be blocked.
• Use a stable internet connection, especially for large TIFF files.

How It Works

Step 1: Open the product page

Choose the print product you want to order on thestackhouse.com.

Step 2: Upload the image

Select the upload area and choose the image file from your computer or device. JPEG, PNG, and TIFF are the recommended formats.

Step 3: Choose size and product options

Select the print size, material, and any available finishing options for that product.

Step 4: Review the crop preview

Use the crop and preview tools to confirm that the important parts of the image are inside the print area.

Step 5: Add to cart

After the preview looks right, add the product to your cart and continue checkout.

Important Notes

• The crop preview is an important part of the order. Review it before checkout.
• If you need multiple images printed, add each image as its own product or line item.
• If a file fails to upload, check the file format, file size, color mode, and internet connection first.
• If the uploader says the image quality is too low for the selected size, choose a smaller size or upload a larger file.

Examples

Example 1: One image, one print size

Upload the image, choose the size, check the crop, and add it to the cart as one line item.

Example 2: Three images in the same size

Add the first image to the cart, then return to the product page and repeat the upload process for the other two images.

Frequently Asked Questions

Can I upload from my phone?

Yes, but large files are often easier to upload from a desktop computer on a stable connection. If your phone image is HEIC, converting to JPEG may be more reliable.

Can I upload more than one image at a time?

The safest workflow is one image per product or line item so each image has its own size, crop, and material choices.

What should I do if the upload fails?

Start with Common Image Upload Issues and How to Fix Them, then contact support if the issue continues.

Related Articles

• How to Prepare Your Image Files for Printing
• Common Image Upload Issues and How to Fix Them
• How to Check Your Image Resolution
• Placing an Order and Confirmation Page

Need More Help?

If you still need assistance, submit a Help Center request with your file type, approximate file size, product page, browser/device, and a screenshot of the upload issue.