Uploading your images for print can sometimes come with challenges. Here, we address the most common issues and provide solutions to ensure a smooth upload process.
Common Issues
1. File Size Too Large
Problem: The uploaded file exceeds the maximum size limit. Solution:
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Compress your file using tools like Adobe Photoshop or online services such as TinyPNG for PNG files or JPEGmini for JPEG files.
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Ensure your file meets our resolution requirements but stays within the maximum size limit.
2. Unsupported File Format
Problem: The file format you’re trying to upload is not supported. Solution:
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Ensure your file is saved in one of the supported formats: JPEG, PNG, or TIFF.
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Use editing software like Photoshop or online converters to save your file in the correct format.
3. Slow Upload Times
Problem: Uploading your file takes too long. Solution:
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Check your internet connection and try switching to a faster network.
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Ensure the file size is reasonable (see the File Size Too Large section).
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Avoid uploading during peak internet usage times.
4. Image Appears Blurry or Pixelated in Preview
Problem: The image preview shows reduced quality. Solution:
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Check the resolution of your file. We recommend at least 300 DPI for high-quality prints.
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Ensure the image dimensions match the print size you’re ordering.
5. Crop Tool Issues
Problem: Difficulty using the crop tool or aligning the image. Solution:
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Ensure your browser is up to date for optimal tool performance.
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Use the crop tool guidelines to align your image within the safe print area.
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Reach out to us if you’re experiencing technical glitches with the tool.
6. File Fails to Upload
Problem: The upload process doesn’t complete. Solution:
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Clear your browser’s cache and cookies, then retry.
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Ensure your file meets all format, resolution, and size requirements.
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Try a different browser (we recommend Chrome or Firefox).
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Contact support if the issue persists.
Tips for a Smooth Upload Experience
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Use a reliable internet connection.
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Double-check file specifications (size, format, resolution) before uploading.
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Avoid using mobile devices for uploading larger files; a desktop computer is preferred.
Need Help?
If you’re still having trouble uploading your files, contact our support team here. We’re happy to assist!
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