HEIC is a photo format used by Apple devices. It is great for saving space, but is not currently compatible with our upload system. To print your image with us, you’ll need to convert it to JPEG first. Here’s how.
iPhone or iPad (Quickest Method)
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Open the Photos app and select your image.
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Tap the Share icon.
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Choose Save to Files > On My iPhone > Save.
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Open the Files app, find the image, tap and hold it.
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Tap Quick Actions > Convert Image, then choose JPEG.
✅ Pro Tip: You can also email the image to yourself and it will convert to JPEG automatically.
Mac (Using Preview)
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Open the HEIC file in Preview.
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Click File > Export.
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Choose JPEG from the format dropdown.
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Adjust quality (80–100% recommended), then click Save.
Windows PC
If your computer doesn’t support HEIC files:
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Download and install the free iMazing HEIC Converter or use an online tool like heictojpg.com.
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Drag your HEIC files into the converter.
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Choose JPEG as the output format.
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Save and upload your new file.
Need More Help?
Still stuck? Contact us at Support@thestackhouse.com or click here to reach out — we’re happy to help.
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