If the shipping address on your order is wrong, contact us immediately. We can review an address change before the order is prepared for shipping, but a change may no longer be possible once fulfillment has started or the carrier has the package.
What to send
- Your order number and the name on the order.
- The shipping address currently on the order.
- The complete corrected address, including apartment or suite number and ZIP code.
- A phone number where we can reach you if the change is urgent.
Do not assume the address on this order has changed until our team confirms it. Changing your saved account address alone does not confirm a change to an order already placed.
If your order has shipped
Check the shipping email for the carrier and tracking number. Contact us right away so we can review any available options. You can also ask the carrier about a delivery hold or reroute. Carrier changes are not guaranteed and may depend on the service used.
If the package is returned or goes missing because the address entered at checkout was incorrect, a free replacement is not usually covered. See the Lost Package Policy for next steps.
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