Once your order ships, use the tracking link in your shipping confirmation email to follow the package. Your order confirmation email shows that we received the order; it is not a shipping notice.
Find your tracking
- Look for the shipping confirmation email from The Stackhouse. Check your spam or promotions folder if you do not see it.
- Open the tracking link, or copy the tracking number into the carrier's tracking page.
- Use the carrier's latest scan and estimated delivery date for delivery updates.
Carrier scans can take time to appear after a shipping notice is sent. If your order has not shipped yet, see Current Production Times.
If tracking is missing or stops updating
If you received a shipping notice but the link does not work or tracking appears stalled, contact support. Include your order number, tracking number if you have one, and what the carrier page shows.
If the expected delivery date has passed and the package still has not arrived, see our Lost Package Policy for the applicable review window. If the carrier marks it delivered, check the delivery area, household members, front desk or mail room, and the carrier before contacting us.
Local pickup
A local pickup order does not have carrier tracking. Check your order updates for pickup status, or contact support with your order number.
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