How to Track Your Order

Short Summary

This article explains how to track your order for Stackhouse customers and helps you choose the right next step before ordering or contacting support.

Quick Answer

Use the tracking link from your shipping confirmation email once the order ships. Tracking may take time to update after the carrier receives the package.

Before You Begin

• Save confirmation and tracking emails.
• Inspect packages before discarding packaging.
• Contact support quickly if address, damage, or delivery issues come up.

How It Works

Review the tracking article. Review the address change article.

Step 1: Check order status

Use your confirmation and shipping emails to confirm order and carrier details.

Step 2: Review tracking or package condition

Follow tracking updates or inspect the package when it arrives.

Step 3: Collect evidence

Save tracking, packaging, photos, and order details if something looks wrong.

Step 4: Contact support quickly

Submit a request with the order number and details so the team can review next steps.

Important Notes

• Shipping time is separate from production time.
• Carrier scans can take time to update after a package leaves The Stackhouse.
• Do not discard damaged packaging until the issue is reviewed.
• Address changes and delivery issues are time-sensitive.

Examples

Example 1: Package arrives damaged

Photograph the outside package, inside packaging, label, and damaged print before discarding anything.

Example 2: Tracking has not updated

Wait for carrier scan updates, then contact support if tracking appears stalled or inconsistent.

Frequently Asked Questions

Does faster shipping speed up production?

No. Shipping speed applies after the order leaves The Stackhouse.

What should I include in a shipping request?

Include order number, tracking number if available, photos if relevant, and the destination address or delivery concern.

Can an address be changed after shipment?

Usually not through The Stackhouse once the carrier has the package. Contact support immediately so available options can be reviewed.

Related Articles

• How to Submit Address Changes
• Damage During Shipping Policy
• Lost Package Policy
• International Shipping Options

Need More Help?

If you still need assistance, submit a Help Center request with your order number if applicable, product type, file name or tracking number when relevant, screenshots or photos, and a short description of what you need help with.