How to Download Your Scans and Order Prints

Short Summary

Find your published scans, choose the right file, and start a print order from your account.

Quick Answer

Sign in to your Stackhouse account and open Scans. Use the Print JPEG to order prints, the Web JPEG for online use, and the Master TIFF for your archive. Select Order prints on the artwork when that button is available.

How It Works

Find your artwork

Open Scans and find the artwork by name. Files appear after we publish your scan delivery.

Choose a file

Print JPEG. Use this file to order prints. It comes from the color-corrected TIFF master.
Web JPEG. Use the smaller file for websites, email, and social media.
Master TIFF. Save this high-resolution file for archiving and future editing. Older deliveries may call it XL TIFF.

Select the download for the format you need and check your browser’s Downloads list. Give large TIFFs extra time. If your browser opens the file, save it from that tab. Open a saved TIFF in an image editor that supports the format.

Order prints from the scan

Select Order prints on the artwork. The builder opens with the linked Print JPEG selected. Choose a product and review the size, crop, material, and quantity before adding it to your cart.

If you have a Print JPEG download and the button is missing, download the Print JPEG and upload it in Start Order. If the file is missing or the builder cannot open the scan, contact us so we can check the delivery.

Frequently Asked Questions

How does a TIFF proof relate to my Print JPEG?

When we proof a scan, we typically proof the color-corrected TIFF master and then create the Print JPEG from that master. Final proofs appear separately when we publish them for your project.

Why is a file marked unavailable?

The available files can vary by artwork. If a format you expected is missing, contact us with the artwork name and the format you need.

Need More Help?

Submit a Help Center request with your account email, project or artwork name, and the file or action you’re trying to use. Include the exact message if one appears.