If your package is still missing after its expected delivery date, check the carrier tracking first. The time to request a covered lost-in-transit reprint depends on the shipping method.
When to submit a lost-package request
Count business days from the expected delivery date shown by the carrier:
- Economy: 10 business days.
- Standard: 5 business days.
- Express: 2 business days.
- International: 15 business days.
If the package still has not arrived after the applicable window, submit a Request a Reprint form. Include your order number, tracking link or number, and the shipping address on the order. We will review the carrier status and arrange a covered reprint at no charge when the shipment qualifies under this policy.
If tracking says delivered
Check around the delivery location and ask household members, neighbors, your front desk or mail room, and the local carrier office. If you still cannot find it, contact support with your order number and tracking details. We can help with a carrier claim or discuss a discounted reprint. A package marked delivered is not automatically covered for a free replacement.
Address errors and replacement timing
If the shipping address entered at checkout was incorrect, the package is not usually covered for a free reprint. Contact us so we can review any carrier or reprint options.
An approved replacement still needs production time, followed by carrier transit. We will confirm the plan for your order.
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