At The Stackhouse, we take great care in packaging and shipping your prints to ensure they arrive in perfect condition. However, in the unlikely event that your order is damaged during transit, we are committed to resolving the issue promptly.
Steps for Reporting Damage
- Report Damage Within 5 Business Days: Please inspect your order upon delivery. If any items arrive damaged, contact us at Support@thestackhouse.com within 5 business days of receiving your package. Include your order number, a description of the damage, and photos of both the damaged item and the packaging.
- Review and Investigation: Upon receiving your report, our team will assess the damage and initiate a claim with the shipping carrier, if necessary. We may request additional information to assist with the claim.
- Resolution Options:
- Replacement Order: We will provide a replacement order at no cost to you.
- Refund: If a replacement is not possible or preferred, we can issue a full refund for the damaged item.
Important Notes:
- Packaging Inspection: Please keep the original packaging, as it may be required for the damage claim process.
- Limited Timeframe: Damage claims submitted after the 5-day window may not be eligible for a replacement or refund.
If you have any questions or need assistance, please email us at Support@thestackhouse.com or call 850-361-8060. We’re here to help!
Comments
0 comments
Please sign in to leave a comment.