If your print or package arrives damaged, submit a Request a Reprint form within 7 days of delivery. Keep the item and all packaging until our team confirms the next step.
What to photograph
- The damaged print or product, including a close-up of the problem.
- The outside of the box, tube, or mailer and the shipping label.
- The packing materials and how the item was packed inside.
Include your order number, tracking number if available, and a short description of what you found. Photos of both the item and its packaging help us review the damage and any carrier claim.
What happens next
We will review the photos and confirm the resolution. Depending on the situation, we will arrange a replacement or store credit. If a replacement is needed, production and shipping time are additional. Do not send the damaged item back unless we ask you to.
If the package is damaged but the print is fine, keep the packaging and contact us if you are unsure whether the item was affected.
Other print problems
If the print has a production defect or an order issue that did not happen in transit, use the same form within 14 days of delivery. See Report a Print or Order Problem for details.
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